HR20 searching for satellite issue

[ockday]

I upgraded from an hr10-250 to an hr20 recently and have been having an issue with it.
I only have 1 line coming in to the receiver from the dish and I get a "searching for satellite on input 2" message. I thought it was a receiver problem so I got Directv to send a new one and am still having the same problem.
With the hr10 you can set it up with only 1 line coming in.
It appears that there is no way to program this receiver for only 1 line...or is there.
I am living in a rented home and bringing in a 2nd line is a problem.
I guess I may just have to re-install my hr10 unless you have another idea.
(Just in case..I just ordered a hard drive upgrade from weaknees for my hr10)
Thanks.Alan

[WK-Michael]

As far as we know, the HR20 and HR21 should be checking your lines during setup, and automatically falling back to single line operation if only one input is connected.

[ockday]

That's what I thought but both receivers have the same problem and DirecTV customer service seems to think that you "must" have 2 lines coming in.

[WK-Michael]

We're pretty sure that's not true . . . but theoretically, they know best.

[ockday]

Third time is a charm!
I gave up on my 2nd receiver and Directv sent me a 3rd hr-20 and this one has worked perfectly from the moment I installed it.
Conclusions....
you can definitely have only 1 line coming in ..
if you have this problem you need a new receiver..
directv customer service generally has no clue

[WK-Michael]

Sounds about right on all counts. So this one detected that you only had one line connected? I wonder if it's a bug in certain versions of the software maybe.