HR20 and HR21 locking when used with SWM8

[stevesi]

We've put in a very standard SWM setup that follows http://www.weaknees.com/pdf/swm-wb68.pdf. This is all in parallel to a previous 3LNB setup using Spaun multiplex eq.

What we are seeing is that after a day or so, the tuners are non-responsive to remotes or on-tuner buttons. That is you can't bring up the guide or any other activity. The audio video is fine on the channel that happened to be on, but you can't change channels or anything. Of course a reset returns to normal functionality and then about a day later frozen again.

These same tuners worked fine with the previous dish and cable runs.

We've tried 1x2 and 1x8 splitters to see if there was a loss through the splitter causing it. But there is no difference.

There was a software upgrade for the tuners last week which I was hopeful would maybe address the problem, but if anything things seem to freeze more regularly now.

Since it works some of the time, I tend to lean towards a software problem in the tuners, but wanted to check if anyone had experience along these lines and might have a suggested troubleshooting path?

--Steven

[WK-Michael]

We've really never seen a SWM cause any type of remote control issues like these. Are you sure it's not a coincidence? Have you tried pressing the red button inside the access card door?

[stevesi]

It isn't the remote control, but the tuner. The tuner no longer responds to any commands whether they are from the remote or the buttons. As mentioned, a red button resets and things work fine for another day or two.

The same tuners work perfectly with the old spaun multiswitch as well.

So in terms of isolated parts, the two variables would be the new HD video streams and the actual SWM8 gear. The tuners, cables, and other parts are all the same.

[stevesi]

From the RTFM department...maybe what I am experiencing is what happens if you have coax from the SWM (via splitter) connected to both SAT1 and SAT2 on the tuner?

[WK-Michael]

Yes! Don't use SAT2 with the SWM!