hughes conntecting to tivo with earthlink truevoice

[doctoro]

i received my new upgraded hughes tivo and hooked it up

the regular programming was activated with no problem,
but i cannot dial in to initialize the tivo service
i keep getting a "failed to connect" message

i had the same problem with a previous hughes receiver
but a sony receiver works just fine on the same fone line
we have earthilnk true voice telephone service at home

we use the ,#034 prefix with the sony, but it doesn't work for the hughes
nor does ,#019

the new receiver works fine (dials in ok) from another location
with old-fashioned bellsouth fone service

have you had any reports of hughes tivo units not being able to connect with earthlink truevoice service
and is there any known fix

[WK-Michael]

We've seen lots of TiVos have problems with VoIP lines. Sometimes, one TiVo in a house works, and another doesn't. In almost all cases, our external modem kit will make your TiVo work with VoIP:

http://www.weaknees.com/modem.php

[doctoro]

actual fone service

well - i checked with eatrhlink and it seems we have dsl + home fone service, which according to them is "regular" land-line service
but even though we are NOT actually voip, it still does not work on the hughes

[WK-Michael]

OK - then we're pretty sure the modem would help.

[doctoro]

ok - so if i understand it right, my choices are - try a modem and cable ($80), or switch back to bell south
thanx for the help and speedy reply

[WK-Michael]

That's pretty much right.