Up-grade kit warranty

[calla]

I ordered and received a TIVO up-grade kit 7 months ago. I got the 165 hour up-grade for a Sony SVR-2000. It worked fine up until Friday night. It restarts itself during live TV viewing and when I try to view a recorded program. Also, it sometimes only partially records a scheduled program recording. I looked at the trouble-shooting guide on your website - it seems like a failed hard-drive is the culprit. The TIVO unit is in a well-ventilated area and my temps are in the low 30s. I wanted to know what the warranty is on this upgrade kit. Thanks in advance!

[WK-Jeff]

Warranties are 6 months, but between 6 months and a year, if our drive is at fault, we will get you up and running for a nominal charge--much less than the cost of a new kit. Just send us an email.

[calla]

Thanks for responding so quickly. I sent the e-mail via your websites "quick access form" e-mail link.