Changed phone service, no connection

[chuben]

I have recently changed from my old phone company to a cable company that offered digital service. After the technician left, I checked the tivo to see if it would make a test call, it failed. I have a Sony svr-2000 with an external modem, Is this my problem? Does this not recognize the new digital signal? help!!!!!!!!!!!!!!!!!!!!!!!!!

[WK-Michael]

Actually, the external modem should work fine with the digital line. It's the internal modem that would cause the problem.

Is the external modem from us?

[chuben]

Actually, the external modem should work fine with the digital line. It's the internal modem that would cause the problem.

Is the external modem from us?

I found my problem, one of the cables were'nt making a good connection.

Yes, the modem is from you.

Thanks for your reply!