Picture Jerkiness

[thetasig]

When a played-back show is panning across the screen, I sometimes see jerkiness instead of it being smooth. It appears that some frames of the video are being skipped. i wanted to see if this might be a machine problem.

The live programs never do this - all panning is normal with no jerkiness. This only happens during playback.

The jerkiness does not come and go for any given show. It persists during the entire show.

[WK-Michael]

Sounds like a dying hard drive. If you replay a bad segment, is it the same each time? What model DVR?

[thetasig]

Picture Jerkiness

Yes, playing back the recorded show will show the exact same jerkiness/ missing frames symptom in the video. I have tested it during quiet times when nothing is being recorded and during busy times when both tuners are recording two shows - with the same result.

This only happens on some video/shows, not on all recordings.

This is a relatively new (July this year) HR24 that you sent.

[WK-Jeff]

I think you emailed this same question, and in the email, you said that the problem was only on content downloaded via broadband (video on demand). It's not a drive problem if you don't have issues on live TV and only have it on VoD content, for example.

I suspect your issues may be related to something outside your unit, but it's hard to know for sure.

You might want to try a red-button reset for starters. Press the red button inside the access card door, next to your access card.

[thetasig]

Yes, mostly the jerkiness is from VOD content, however, I have seen it on live programs that are recorded too. I am trying to rule out a case where what I see live (and recording) is different from what I subsequently play back. I'll do the reset, as you suggested, and run some other tests.

[WK-Michael]

OK - tell us what you find.