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Thread: Seemingly insurmountable problem with SWIM and DirecTV

  1. #1
    Join Date
    Apr 2015
    Posts
    2

    Default Seemingly insurmountable problem with SWIM and DirecTV

    Thank you in advance for any assistance.

    I recently purchases as SWIM 8 and splitter (self installed from Weaknees) it was a snap. Future plan is to upgrade to a Genie with remotes.

    Roadblock with DirecTV is that they have no record of the SWIM 8 on the account b/c they didn't install it. So many features such as whole home are deactivated.

    Have tried dozens of times with many reps to get this overridden and they can't seem to do it. They insist on sending a tech out and billing me for a visit to have them "tweak" my installation which is working perfectly aside from the issue of the SWIM not being on the account.

    Has anyone had a similar issue with self installation? What magic words to i need to use with the brain surgeons on the phone to make them "get it"??

  2. #2
    Join Date
    Nov 2006
    Location
    Los Angeles, CA
    Posts
    6,707

    Default

    Sorry to hear about the problem - I've really never seen that.

    Could it be that you have some older equipment on the account, and until they see that equipment get upgraded, they can't make this work?
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  3. #3
    Join Date
    Apr 2015
    Posts
    2

    Default

    Yeah it is weird, i am really stuck. I have HR-21 and HR-20 they aren't all that old

  4. #4
    Join Date
    Nov 2006
    Location
    Los Angeles, CA
    Posts
    6,707

    Default

    Escalate to a manager?
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