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Thread: Options for rebooting Roamio

  1. #1
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    Default Options for rebooting Roamio

    I have a Roamio 16TB unit that just recently began spontaneously restarting every 2-1/2 minutes. It goes to the Main Menu just fine, but invariably reboots shortly thereafter.

    All recordings seem intact, and the unit actually works ... until the next inevitable reboot. Removing the CableCard, placing the TiVo on standby, navigating YouTube, Netflix, or Hulu ... none seem to hold off the cycle.

    Both internal & external hard drives "pass" the Kickstarter-54 S.M.A.R.T. tests, for what it's worth.

    My question: Is this repairable without losing the recordings?
    Last edited by TishTash; 04-11-2017 at 07:57 PM.

  2. #2
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    UPDATE: After some permutations, the Roamio stopped restarting when I disconnected the coaxial cable. Since it's networked via MoCA, it's unclear whether it's the Internet connection or the cable signal. However, when the coaxial is reconnected, even without the CableCard inserted, the Roamio again crashes, implying it's the Internet connection that triggers the reboot.

  3. #3
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    But removing the coax also cuts the programming feed, so the unit stops buffering, right? That takes a lot of stress off the hard drives.
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  4. #4
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    Quote Originally Posted by WK-Michael View Post
    But removing the coax also cuts the programming feed, so the unit stops buffering, right? That takes a lot of stress off the hard drives.
    True, but I'd think removing the CableCard should likewise cut off a viable cable signal (though I'm not sure if it's to the same extent; the hard drives do stop churning in both instances). The key here is that with the CableCard removed, reconnecting the coax resumes the restart cycle; is still unclear if that has to do with the cable signal (even without the CableCard) or with the MoCA internet connection.

    Anyway, since all recorded programs are there and accessible, I'm asking whether it's worth sending it in to figure this out without risking possible loss of said data.
    Last edited by TishTash; 04-12-2017 at 09:21 AM.

  5. #5
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    I'd say, either way, there's a pretty decent chance that we'll find a bad hard drive, so you'll have data loss.

    Try the kickstart 54 overnight tests and see what you find.
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  6. #6
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    I thought the overnight tests couldn't be performed in the Roamios.

    So far, everything I tried to view is intact. I know when you guys try to investigate, it usually involves a complete wipe.

  7. #7
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    So, to confirm, can an overnight hard drive test be performed on a Roamio. Your article about Kickstart 54 implies only the S.M.A.R.T. test works.

  8. #8
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    If you choose the top S.M.A.R.T. test, the TiVo will automatically perform more thorough tests after the S.M.A.R.T. has completed.

  9. #9
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    FWIW, the S.M.A.R.T. test thinks everything's ok, so it doesn't look like it proceeds to the more next phase of testing.

  10. #10
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    Default Same thing

    Quote Originally Posted by TishTash View Post
    FWIW, the S.M.A.R.T. test thinks everything's ok, so it doesn't look like it proceeds to the more next phase of testing.
    My tivo roamio pro started doing the EXACT SAME THING a few days ago. I ran the SMART test and it passed both drives thru all of the tests that it ran thru the smart test. When my TiVo restarts it shows all of my recorded shows and I can play any of them. But after about 3 minutes it reboots. Please tell me do you have the TiVo with the expanded external drive. That is what I have. I bought my TiVo from weaknees but my purchased 3 year extended warranty expired at the end of Dec 2016. I am at a loss. I do not want to lose all of my recordings. Have you found out anything else? Help help

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