Can't transfer shows

[mhandel]

I just got the Tivo 450 hour dual unit from you. I added it to my account with Tivo and now I can't transfer shows. I have it online and the box is checked in my account. The error I get is oxffff.

Please help!

[WK-Jeff]

I think the error you are referring to might be TiVo error 0xffff rather than TiVo error oxffff.

We have heard of this problem once before--a customer had three Standalone TiVos, all networked and sharing programming. Two worked fine, but the third gave this error when our customer tried to view a show that had been transferred:

"The Office DVR could not be reached due to an unexpected problem: Reason: 0xffff"

The solution to the problem is as follows:

Turn off multi-room viewing in "Manage My Account" at TiVo.com. Then force a daily call. Then switch multi-room viewing back on. That should solve the problem.

Good luck!

[mhandel]

By George, that did it! I don't get it but its done and it works!

[ltxi]

Exact same problem. Now, where would I go to find a fix? Duh, Weaknees of course. Thanks, guys!!