Even when I first bought the Humax DRT-800 I noticed it was somewhat slower compared to my original Phillips 14 hour TiVo. But over time, it has become quite sluggish in its responses to my remote button-pressing.

I can press the TiVo button, hear the bong relatively quickly, but it can take 5-10 seconds before I ever see the TiVo menu.

I thought I remembered reading that this kind of thing could be caused by a hard drive about to "go", but couldn't find it again in recent searches.

Anyway, here's my question for the WeaKnees folks: I've been wanting to upgrade my TiVo capacity for a while now. I assume that if it's a hard drive issue, swapping in a new one will speed things up. I plan on sending it in since I want to keep all my programming and setup (and don't really want to do all that work - did it myself with my original TiVo and it was a bit beyond the limit of my know-how).

So my question is, can I have have you guys do a "conditional" flat rate repair on it if it's still sluggish after the hard drive swap out? I certainly don't want to pay for it if things are automatically "fixed" by the drive swap out.

Is that something you'll consider? Posted this in the forums since I figure this might help others with a similar question.