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Can't downgrade from TE4 on Roamio

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  • Can't downgrade from TE4 on Roamio

    I have a Roamio Plus on TE4 that I upgraded the hard drive to a 3TB and when attempting to download back to TE3 all I get is a blank screen with two lines on top. I put the original 1TB drive back in but that was after erasing it and even with it in I get the same results. Any suggestions?
    I also have another Plus that when I tried to move it up to TE4 I got the same screen.

    I have great connections using Ethernet and MOCA. So far I've been waiting 3 weeks for help from TiVo!

    Both units work fine so it's not a hardware issue but some type of a software glitch.