Recording Capacity of Replacement Drive Issue

bobre

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#1

Recording Capacity of Replacement Drive Issue

09-08-2009, 06:03 AM

I purchased and installed a 500G replacement hardrive (SKU - rs500dt08) in my TIVO model 649080.

It's showing that I only have 80 hours recording capacity, when it should have a recording capacity of over 600 hours.

What course of action should I take?

Thanks,
Bob
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WK-Michael

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Join Date: Nov 2006

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#2

09-08-2009, 06:14 AM

Please email your order number to [email protected]. It sounds like your drive wasn't formatted properly somehow.

Been here a long time . . .
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bobre

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#3

09-08-2009, 07:21 AM

Done!

Thank you for the response Michael.

Bob
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WK-Michael

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#4

09-08-2009, 11:35 AM

No problem - we're shipping out the replacement today.

Been here a long time . . .
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bobre

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#5

09-09-2009, 02:06 PM

Just wanted to complete the loop for the record in the forum.

I was sent a replacement drive, overnight, which resolved my problem.

I have purchased several TIVO drives from WeaKnees over the years, and this was the first time I ran into any problem. And when I did this time, WeaKnees was great in taking care of the problem.

Great customer service.

Bob
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